Return and refund policy

At cyvemfgy.shop, we want every customer to shop with confidence. If your purchase does not fully meet your expectations, you may request a return in accordance with the policy below.

Return Eligibility

Returns may be requested within 30 days from the date your package is delivered.

To be eligible:

• The item must remain unused and in its original condition.
• Original packaging, accessories, labels, and documentation should be included.
• A valid order confirmation or proof of purchase is required.

Items that have been damaged through improper use, unauthorized modifications, accidental damage, or missing parts may not be accepted.

How to Request a Return

Please contact our customer service team before sending any merchandise back.

Email: info@cyvemfgy.shop

Please include:

• Order number
• Product name
• Reason for the return
• Photos if the item is defective, damaged, or incorrect

After your request has been reviewed, return instructions will be sent to you.

Inspection Process

Each returned item will be carefully inspected before refund approval.

Refund Processing

Approved refunds are generally completed within 5–10 business days after the inspection has been finalized.

Refunds will be issued through the original payment method whenever possible.

Return Exceptions

Returns that fall outside the return period or fail to satisfy the above conditions may not qualify for a refund.